Telephone Skills Dealing with difficult behaviour can be challenging for both the recipient and the person displaying the behaviour. When at work, we may come across challenging behaviour from a number of sources — our colleagues, our manager, our customers or suppliers. Consequently, how you manage the difficult behaviour, may be slightly different dependent upon the context of the situation.
Accepting that, for these individuals, the levels of anxiety caused by sensory regulation issues is a major trigger. Then managing the triggers and consequences of such challenging behaviour becomes the keystone in supporting individuals with such a seemingly deep seated behaviour pattern.
How does this knowledge help us in working with individuals who present with this form of challenging behaviour? Essentially, if we can predict the causes, we can plan to reduce them and we can help the individual develop the skills necessary to manage their situation themselves.
In this article we will consider understanding the needs of the individuals, assessing their strengths and the elements that they struggle with.
We will look at how we can improve their environment to reduce sensory impact. We will examine strategies that are thought to help in regulating responses to environmental stimuli. We will look at how we can train life skills such as focusing, relaxation and also help individuals to communicate their needs.
Assessment Planning has to include assessment — we need to know what the triggers are to an outburst. Close proximity of other individuals? The list is extensive. Working with those that we support means finding ways to help them meet challenges and deal with frustration without increasing anxiety.
Environmental Where do we start first — the individual or the environment? Well, I would always start with the easiest first, look at the environment. They also need to meet a range of needs and abilities.
The first thing to do is to assess that environment. Film it on video — video captures all sound without discrimination. We can hear just how noisy that environment maybe.
We can look at the surroundings with a detached view. Are there shiny surfaces reflecting light?
Do the displays create a lack a focus? A crucial point here is that we must not use this assessment to simply strip away stimuli from the environment.STRATEGIES FOR DEALING WITH DIFFICULT BEHAVIOR 47 students are more likely to speak out, for example.
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